Privacy Policy
Last Updated: 17 April 2026
KAPS Car Hire and Logistics (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy.
If you have any questions or concerns about this privacy notice or our practices, please contact us at info@kapscarhireandlogistics.co.za.
1. Introduction
This Privacy Policy describes how we collect, use, store, and protect your information when you:
- Visit our website
- Use our vehicle rental and logistics services
- Engage with us through sales, marketing, or support
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Request a quote or make a booking
- Contact us via forms, email, or phone
- Use our services
This may include:
- Full name
- Phone number
- Email address
- Billing or physical address
- Identification details (where required)
- Payment information
You are responsible for ensuring that the information you provide is accurate and up to date.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Device and browser information
- Pages visited and actions taken
- General location based on IP address
This information is used for security, analytics, and improving our services.
3. How We Use Your Information
We use your information to:
- Process bookings and provide services
- Respond to enquiries and support requests
- Manage accounts and transactions
- Send service-related communications
- Improve our website and customer experience
- Send marketing communications (you may opt out at any time)
- Prevent fraud and maintain security
- Comply with legal obligations
4. Sharing of Information
We only share your information when necessary and lawful, including:
- With your consent
- To fulfil service obligations
- To comply with legal requirements
- To protect our rights, users, and business
We do not sell or trade your personal information.
5. Third-Party Services
We may share information with trusted third parties such as:
- Payment processors
- Hosting and IT service providers
- Analytics and marketing platforms
- Customer support systems
These providers are required to protect your information and use it only for agreed purposes.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve your browsing experience and analyse website usage. You can control cookies through your browser settings.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no system is completely secure, and use of our services is at your own risk.
9. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of marketing communications
To exercise your rights, contact us at info@kapscarhireandlogistics.co.za.
10. Do Not Track
We currently do not respond to Do-Not-Track browser signals.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.
12. Contact Information
KAPS Car Hire and Logistics
Lilongwe, Malawi
Email: info@kapscarhireandlogistics.co.za
13. Access, Update or Delete Your Data
You may request to review, update, or delete your personal information by contacting us at info@kapscarhireandlogistics.co.za